Free delivery in France for orders over €200

Frequently asked questions

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You have the wrong model or size? We invite you to write to us at commandes@gaianne-paris.com indicating your order number and the items to be changed. Changes can only be made if the order has not already been prepared for shipment.

If you wish to cancel your order, please write to us at commandes@gaianne-paris.com with your order number.

We cannot cancel an order if it has been shipped.

You can track your orders in the "My Orders" section of your account. The carrier will also send you a tracking link.

Payment

You can pay your order by credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay.

All payments made on our site are secure. We use Stripe and Paypal platforms which guarantee an extreme security of your data.

We propose the payment in 3 times without expenses thanks to our partner Alma.

We do our best to offer high end sleepwear at affordable prices all year round. Our prices are fair and low margin, that's why we don't do promo codes or sales. This allows our partners to be properly paid. 

Delivery

The standard delivery in France, Belgium and Luxembourg is offered from 200€ of purchase.

For more information about deliveries, please see our Deliveries and Returns section

For more information about deliveries, please see our Deliveries and Returns section

The standard delivery in France, Belgium and Luxembourg is offered from 200€ of purchase.

We deliver throughout Europe. See our Delivery section for details of the countries concerned. 

You want to be delivered to a country that is not in this list? Please contact us

If you wish to change the delivery address of your order, we invite you to write to us at commandes@gaianne-paris.com indicating your order number and the new address.

We cannot change an order if it has already been prepared for shipment.

We invite you to write to us at commandes@gaianne-paris.com with your order number.

Returns & Refunds

If you wish to return your order, you have 14 days to return the item.

The returned item must be in the same condition as received: With its label, not worn, not washed.

We invite you to write to us at commandes@gaianne-paris.com indicating your order number and the reason for your return.
We will inform you of the procedure to follow.

We do not offer exchange services.

We invite you to place an order with your new items.

Refunds will be made on the payment method used within 7 days after receipt of the item.

You are responsible for returns. We advise you to take a tracking service and an insurance for your returns. You are responsible for any loss or damage to the package until it is returned.

Sizes

We do not offer exchange services.

We invite you to place an order with your new items.

Refunds will be made on the payment method used within 7 days after receipt of the item.

You are responsible for returns. We advise you to take a tracking service and an insurance for your returns. You are responsible for any loss or damage to the package until it is returned.

Manufacturing & Materials

We use only natural materials. Only our Calais laces contain a mixture of natural and synthetic fibers. Discover more about our responsible commitments

We do not use any synthetic fiber. Only our Calais laces contain a mixture of natural and synthetic fibers. Discover more about our responsible commitments

Sustainable commitments

We have put in place several actions to limit our carbon footprint. Discover our responsible actions

Size guide

Not sure what size you need? Our size guide will help you.

All measurements are in cm.

How to take your measurements?

Chest size:
Measure your chest circumference from the tip of your breasts.

Waist circumference:
Measure your waistline at the most hollow spot without squeezing the belly.

Hip circumference:
Measure your hip circumference at the strongest point.

Women

Size Chest size Waist size Hip size
34 76-80 60-64 86-90
36 80-84 64-68 90-94
38 84-88 68-72 94-98
40 88-92 72-76 98-102
42 92-96 76-80 102-106
44 96-100 80-86 106-110

Men

Size Chest size Waistband Pond Tower
S 88-92 76-80 90-94
M 92-96 80-84 94-98
L 96-100 84-88 98-102

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Free delivery Gaïanne made in france

Free delivery

In France, Belgium and Luxembourg
From 200€ of purchase

Pyjamas made in France

Made in France

All our products are manufactured in our workshop in the South of France.